In making a reservation with us you accept our terms and conditions outlined below.
1. Reservations
To make a booking you will need your credit or debit card and mobile phone. We will debit your card by 1pm on the day of arrival.
2. Room Prices
Room prices are per room per night with a maximum occupancy of two persons per room.
We reserve the right to change the room prices from time to time. In the unlikely event that of us needing to change the room price on the day of arrival you may cancel your reservation without charge.
3. Cancellation Charges.
If you wish to cancel your booking you need to call and tell us before 1pm the day before your arrival day. A cancellation reference will be given and must be retained as proof of cancellation.
If you cancel after 1pm the day before we will charge you for one night’s accommodation per room.
If you want to shorten your stay we need you to tell us by 1pm the day before or we will charge you for one night’s accommodation per room.
4. Arrival and Departure
Rooms are available from 5pm on the day of arrival. Please tell us if you are likely to arrive after 11pm.
Your room must be vacated by 10am on the day of departure, week days, 11am weekends.
Failure to leave your room by this time will result in additional charges up to and including the cost of one night’s accommodation.
5. Particular Requirements
The rooms have double beds and provide accommodation for a maximum of two persons. We do not have any cots.
In according with no-smoking legislation Ferndale Mews is a no smoking premises. We do not have any rooms adapted for people with disabilities.
6. Breakfast
Beverages and Continental style breakfast for the duration of your stay will have been placed in your refrigerator. We cannot offer any substitutions or additions but you are welcome to use the fridge for your own provisions.
7. Please note.
We ask that, if upon arrival you are not happy with your accommodation that you call and make this known within 30 minutes and that the room should be ‘untouched’.
The accommodation is offered on the understanding that it is for quiet enjoyment. We are keen that you respect our neighbours by being particularly quiet after 10pm and do not stray into the private areas of the house or grounds. In the event of noisy or anti-social behaviour by you or your guest it may result in you forfeiting your right to stay and being asked to leave.
The descriptions given on this website are for illustration only. Not all the services and amenities are guaranteed to be present and working.
Should we make an administrative mistake or a room becomes unavailable or unusable for whatever reason we will attempt to contact you as soon as we can. We will of course refund your money and offer our sincere apology but we will not compensate you for your inconvenience or be liable for any consequential loss.
We take loss of property, damage and fouling of the accommodation very seriously. We always charge for the loss, repair or extra cleaning. In your room there is a list of what the room contains. Please call us immediately if you find something missing or broken.
Reservations for rooms are non-transferable and must not be sold or transferred to a third party.
The rooms are no smoking and we do not allow the use of naked flames e.g. no candles, aroma therapy burners etc.
We regret that no pets are allowed.